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FAQs


About JDJ | Jaipur Diamond Jewels

Why we and what makes Jaipur Diamond Jewels different from others?

Jaipur Diamond Jewels is different because we offer you an exquisite range of fine jewelry designs from India and a unique and hassle free online shopping experience that you're sure to enjoy.

Does Jaipur Diamond Jewels have a catalog?

No, we don't have a print catalog as of now.

Where is Jaipur Diamond Jewels located?

We are located in Jaipur, the Pink City. The land of traditions with full of colors, Such a vibrant colors you will experiences around you in 'The Pink City of India'. We design and manufacture all our jewelry in India.

Can walk-in/visit at your location?

Yes, we always welcome you come and visit our office. But before coming please drop an email (sales@metarockjewels.com) to schedule for a meeting. The only concern is to serve you in better way or to show the best product line.

Delivery

How much does it cost me to have a Jaipur Diamond Jewels product delivered to my home?

Shipping Charges Chart

order value <= $499.99 ( $20 Shipping Charges applicable,after dispatch take 15-20 working days, Not insured).

order value >= $500 to $999.99 ($50 Shipping Charges applicable, after dispatch will take 7 working days or with in time frame, Insured).

order value >= $1000 (Free Shipping world-wide).

How long will it take to receive my order?

As we received the payment confirmation from PayPal then we process the order and will take two weeks to receive the same or can be received the product in between it depend on product availability.

If the product is in hand or ready to ship products and will be delivered to your address within 7 to 10 business days.

The rest of our products are 'Made to Order' and it takes us 6 to 14 business days to safely deliver these jewelry pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.

Please note that the business days mentioned do not include Sundays and festive holidays.

How will the delivery be done or logistic partner?

We process the International delivery only through reputed insured couriers like 'DHL, FEDEX & UPS'. and for Economy 'EMS' (Indian Postage). Tracking details shared to track the order status. If there is no courier service available in your area, we do apologize for the inconvenience caused. If need any assistance, please write us sales@jaipurdiamondjewels.com.

How safe is my product?

Your jewelry is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewelry is fully insured (as per the shipping chart as mentioned above) till it reaches your doorstep, and we only work with reputed and established courier services like 'DHL, FEDEX & UPS'. Please do not accept any package that has been tampered with.

Can I change my shipping address after I have placed an order?

Until your order is ready to be shipped, you can change the shipping address. Please write us to our Customer Service team at sales@jaipurdiamondjewels.com for assistance. We will will not be able to reship the product to your new address, in case you have not updated the address before the jewelry is ready for dispatch.